Refund Policy

We want this to be simple and fair, in both directions. Here's exactly when you can get a refund, and when you can't.

You're entitled to a full refund if:

• You were charged but the feature you paid for never actually ran (for example: payment succeeded but no Deep AI Scan result was delivered, due to a technical error on our end).
• You were charged twice for the same purchase due to a payment processing error.
• A subscription plan was activated but you can show the underlying service was unavailable for an extended period through no fault of your own.

Contact us within 7 days of the charge via our Contact page with your account email and the date of the transaction, and we'll investigate and resolve it, including a refund where it's genuinely warranted.

We don't offer refunds for:

• A Deep AI Scan or AI-assisted edit that ran successfully but produced a score or result you didn't like. The underlying AI processing has a real cost to us at the moment it runs, the same way a consultation or analysis service would.
• Not getting an interview or job offer after using Resunexa. We do not and cannot guarantee hiring outcomes — see our Terms and Conditions.
• Subscription periods, scans, or credits that have already been partially or fully used.
• Change of mind after a successful, working purchase.

Subscription cancellation

Weekly and Monthly plans do not auto-renew — each purchase grants access for that specific period only, and you choose whether to purchase again. 6-month and 12-month plans are one-time payments for that fixed period, also with no auto-renewal. Because of this, there is no "cancel subscription" action needed — simply don't repurchase when a period ends.

Service credits as an alternative

If a technical issue affected your experience but doesn't clearly warrant a full refund, we may offer service credits (extra scans) as a fair alternative, at your choice.

How refunds are processed

Approved refunds are issued to the original payment method through Razorpay and typically take 5–7 business days to reflect, depending on your bank.

Questions

If something feels wrong with a charge, reach out — we'd rather sort it out directly than have you feel cheated. Use our Contact page.